Colin Lucas Ventura

CX Manager & Crypto Analyst

Professional Summary

CX Manager and Crypto Analyst with 5 years in tech, specializing in blockchain, start-ups, and CX strategy. Skilled in product management, user journey optimization, and technical support. Proven ability to align customer needs with business goals, reduce risk, and improve operations in fast-paced environments.

Work History

Funding Analyst, Middle Market Financing

Saugatuck Funding, Stamford, CT

Mar 2025 – Apr 2025

  • Evaluated commercial credit applications including comprehensive background checks.
  • Managed client profiles in Monday CRM and generated financial contracts.
  • Conducted funding calls and processed bank statements to support underwriting.

Player Experience Specialist, Customer Experience

Sorare, Remote/NYC

Jul 2024 – Nov 2024

  • Resolved over 100 support tickets daily with timely, accurate assistance.
  • Identified and escalated user trends for operational improvement.
  • Provided feedback to Product & Engineering for system enhancements.

Research Analyst, Team Lead, Associate

Binance.US, Remote

Jul 2019 – Aug 2023

  • Created onboarding documentation for crypto listings & product launches.
  • Maintained internal guides on trading and custody services.
  • Standardized support with detailed runbooks and team meetings.
  • Delivered Zendesk support ensuring customer satisfaction.

Education